Refund policy
We hope you love your Fruitmood goodies! If something isn’t quite right, we’re here to help.
7-Day Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at fruitmood.co@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damages, Faulty or Incorrect Items
Please inspect your order upon arrival and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.
Please include your order number and photos of the item when contacting us so we can assess the issue and make it right.
Where applicable, we will provide an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable consumer law.
Exceptions / Non-Returnable Items
Gift cards and personalised or custom-made items cannot be returned for change of mind.
Sale items are generally final sale for change-of-mind returns. This does not affect any rights you may have if an item is faulty, damaged, incorrectly described, or otherwise covered by applicable consumer law.
Please contact us if you have any questions about whether your item is eligible for a return.
Exchanges
If you would like a different item, please contact us first.
The easiest way to exchange an eligible item is to return the item you have and, once the return has been accepted, place a separate order for the new item.
Return shipping costs for change-of-mind exchanges are the responsibility of the customer.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please remember that it may take some time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at fruitmood.co@gmail.com.
Original shipping charges are non-refundable for change-of-mind returns.
Australian Consumer Law
Nothing in this policy excludes, restricts, or limits any rights or remedies you may have under the Australian Consumer Law.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us at: