Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed.
Processing times may be longer during busy periods, public holidays, or promotional events.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Australia Shipping
We ship Australia-wide.
Shipping rates are calculated and displayed at checkout based on your order and delivery location.
Free standard shipping is available on Australian orders over AU$50.
Delivery times shown at checkout or provided by the shipping carrier are estimates only and may vary depending on your location and circumstances outside our control.
International Shipping
We currently ship to selected international destinations.
Available shipping options and rates will be displayed at checkout based on your delivery address.
International delivery times may vary depending on the destination, local postal services and customs processing.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
These charges are not included in the product or shipping price unless otherwise stated and are the responsibility of the recipient.
Fruitmood is not responsible for delays caused by customs processing.
Tracking
Tracking information will be provided where available once your order has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Please make sure your shipping information is correct before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at fruitmood.co@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional shipping costs resulting from an incorrect address provided by the customer may be the customer’s responsibility, where permitted by applicable law.
Delivery Issues
If your order has not arrived within a reasonable period after the estimated delivery timeframe, or if there is an issue with your delivery, please contact us at fruitmood.co@gmail.com and we’ll do our best to assist.
Please include your order number when contacting us.
Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions about shipping or your order, please contact us at: